Please read the following carefully as the lettings of the properties shall be solely on the terms and conditions appearing below and on no other terms.
If you have any questions, please E-Mail us: enquiries@royann.com
or Tel/Fax: 0033 5 53 73 27 47.
1. Your completed booking application form constitutes an offer only and no legally binding agreement shall come into existence until such time as your offer is accepted in writing by the owners.
2. A deposit of 25% of the total cost shall be paid if the booking is made more than 5 weeks prior to the intended starting date of letting and such sum shall accompany the booking application. The balance of the letting cost shall be paid not later than 8 weeks before the starting date of the letting.
3. If a booking is made less than 8 weeks prior to the intended starting date of the letting then the whole of the letting cost shall be paid together with the deposit referred to below and such sum shall accompany the booking application form.
4. A security deposit for breakages, telephone of 15% of the total letting cost or £100.00 or whichever is the greater, shall accompany the final payment which sum shall be held by the owners until the end of the letting and from which the owners shall be at liberty to deduct such sums as may be incurred by the owners in respect of any damage occasioned to the property, it's contents or the swimming pool and/or telephone charges on the part of the client or any of his/her party or guests. Such deposit is payable without prejudice to the right to make a claim in respect of any damage occasioned to the property or it's contents by reason of any act or default on the part of the client his/her party or guests amounting to any sum greater than 15% of the total letting cost.
5. In the event of cancellation by the client, the owners must be notified immediately in writing and the date of cancellation shall be the date upon which such notice is received by the owners. The following cancellation charges shall apply:-
6. The cost of telephone calls is not included in the rental of the property. The client shall pay the whole cost of the telephone charges incurred during the rental period at the rate specified in the "General Information". Such sums shall be deducted from the client's security deposit referred to above or otherwise payable as demanded.
7. The letting shall commence at 5.00 p.m. on the first date of the letting and shall terminate at 10.00 a.m. on the last day of the letting or at such other times as otherwise shall be specifically agreed.
8. Upon arrival at the property the client with the owner or their agent, shall read and check that the inventory of contents is correct and that the same are in good working order and condition and sign the inventory form. The signed inventory shall thereafter be conclusive of those facts.
9. At the end of the letting and before departure the client shall, with the owner or their agent, inspect the contents of the property and compare the same against the signed inventory. It is the client's responsibility to ensure that this is done. Any damage and/or losses, together with the final telephone reading, shall be noted on the said inventory and the client's shall sign the same. This further signature shall thereby acknowledge that the same is conclusive of the facts stated on the form.
10. In the event the client leaving the property prior to the inventory being checked then the same shall be checked by the owner or their agent and his/her statement shall be conclusive of the facts stated on the form.
11. The clients shall keep and leave the property and it's contents in the same clean and good order as upon arrival and shall be liable for the cost of any additional cleaning should the same be required.
12. No person who is not specifically named in the booking form shall occupy or use the facilities on the property at any time, without the prior permission of the owners. The client and his/her party shall use the property in a good and tenant-like manner.
13. The owner reserves the right to close down the swimming pool during the out of season periods in the event of a change in the weather conditions and may do so without payment of any compensation or deduction from the holiday price.
14. In the event of any dissatisfaction or complaint concerning the letting, the client shall notify the owner or their agent thereof, and confirm the same in writing in any event within 7 days of the date of the termination of the letting. No liability whatsoever shall attach to the owner in the absence of such written notification.
15. In the event, for whatever reason, that the property becomes unavailable or is not reasonably fit to be let at the commencement of or during the course of the letting, after the booking has been accepted, the owner offers to use their best endeavours to assist the client to find reasonably suitable alternative accommodation. In the event that such accommodation cannot be found, the owner shall refund to the client in full the client's deposit and any such other sums as the client may have paid to the owner, and neither the owner nor their agent shall have any further liability whatsoever to the client or his/her party.
17. Neither the owner nor their agent shall be liable for any defect in or the breakdown of any mechanical, electrical or any other item of equipment, goods or property, including the property itself or the swimming pool, but shall upon the receipt of notice of the same use their best endeavours in respect of the properties to effect repairs to or the replacement of any such item within a reasonable time and the client shall not be entitled to any compensation whatsoever in respect thereof.
18. Neither the owner nor their agent shall in any way be liable for the occasional appearance in the property of insects, vermin or other rodents or animals which generally frequent the French countryside but every reasonable endeavour shall be made to limit or eradicate the same when notified of their presence.
19. In the event of any breach of the above terms and conditions the owner may in their absolute discretion terminate the agreement forthwith, and the client shall be liable to compensate the owner for any loss or damage whatsoever or howsoever thereby incurred.
20. Whilst the owner makes every effort to ensure that the particulars of each property fairly represents and describe the particular property, it's surroundings and amenities as being an accurate and fair description, the owners shall not be liable for any misdescription of the same. None of the ground plans are drawn to scale.
21. In the event of dispute or difference arising under this agreement or arising out of the letting the law prevailing in England and Wales shall apply and any such dispute or difference shall be heard and determined by a court in Bristol, England.